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Privacy Statement

This E-Fab Privacy Statement (“Privacy Statement”) describes how E-Fab, Inc. and its subsidiaries and affiliates (“E-Fab”) collect, use, transfer, and disclose data including personally identifiable information (“Personal Information”) obtained through E-Fab’s websites (the “Site(s)”) and via other methods.  By using the Sites or submitting any Personal Information to E-Fab, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement and the E-Fab Terms of Use.


Data E-Fab Collects

E-Fab collects data to provide customers with products and services and to operate E-Fab’s business. Some of this data is provided directly, such as when you create an E-Fab account, connect an E-Fab device to the Internet or a Cloud service, provide equipment for maintenance, or contact E-Fab for support or to perform other services.  E-Fab receives some data by recording how users interact with E-Fab products and services by, for example, using technologies like Cookies, receiving error reports, usage data, or location data from software running on E-Fab products or from utilizing E-Fab services.

The data E-Fab collects depends on the products, services, and features used and can include the following:

Name and contact data. Information, including Personal Information, collected through the Sites or through other means may include name and salutation, job title, physical address, time zone, telephone number (including work or home office, mobile, and fax numbers), photograph, e-mail address, and other contact information. E-Fab also collects marketing contacts and preferences (phone, email, postal mail, fax, and text messages), the name and nature of your business, language preference, and delivery and fulfillment information.

Credentials. E-Fab collects information used for authentication and account access.

Payment data. E-Fab or its payment processor collects data necessary to process payments for purchases from E-Fab, such as credit/debit card information, bank information, wire transfer, and/or any other financial or payment information associated with a payment.

Usage data. E-Fab collects data about how users and devices interact with E-Fab products and services. For example, E-Fab collects:

Product use data. E-Fab collects product feature use data, website activity data, performance data, product preference information, purchase history, and the web pages you visit.

Device data. E-Fab may collect data about a device, its operational state, configuration, past usage data, device performance data, and information on the network used to connect and use E-Fab products. This includes data about the operating systems, applications, and other software installed on the device, including product keys. This also includes Internet Protocol (IP) address, network authentication, MAC address, other device identifiers, and regional and language settings.

Error reports and performance data. E-Fab collects data about the performance of E-Fab products and the problems experienced. This data helps diagnose problems in the products to improve E-Fab’s products and to provide solutions. Depending on product and settings, error reports may include data such as the type or severity of the problem, details of the software or hardware related to an error, device status, usage data, contents of data or files that were processing when an error occurred, and data about other devices, networks, or software with which the device interacts.

Support data. When E-Fab is engaged for support, E-Fab’s contact with any data or information stored on a device will be incidental in most instances.  Devices returned to E-Fab for repair should be wiped of all data.  E-Fab will collect data about any hardware, software, and other details related to the support incident for the purpose of tracking device performance and product improvement.

Location data. E-Fab may collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots E-Fab collects when location-based products or features are enabled. Imprecise location data includes, for example, a location derived from your IP address or other data that indicates the geolocation of an IP address with less precision, including latitude, longitude, city, region, country, or postal code.

Cookies. Sites may collect certain kinds of data which could encompass Personal Information during your visit, including through the use of Cookies. Cookies are small text files sent from a site to the hard drive of a user’s device to store bits of information related to that user or device. Cookies can store information about the device and users, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on E-Fab Sites. E-Fab uses Cookies to assist with the downloading of documents from Sites and for other business purposes such as traffic analysis of Sites. If you choose to create a user profile, E-Fab will use Cookies to store the Personal Information for your profile. Your browser may be able to be configured to block, reject, remove or disable Cookies and other tracking technologies. However, if you reject or remove Cookies or other tracking technology, you might not be able to access certain pages or use important functions on Sites, including downloading documents and establishing a user profile.

Other Technology. Sites also use IP addresses, log files and other technology to identify Site problems and usage. E-Fab also uses Web beacons to perform standard traffic analysis on the Sites in a manner similar to how E-Fab uses Cookies and to track Site(s) usage for statistical purposes. E-Fab reserves the right to introduce new tracking technologies and techniques related to the use of the Sites, although E-Fab will do so subject to and in accordance with applicable data protection laws and regulations.


How E-Fab Uses Personal Information

E-Fab uses, discloses, transfers, and otherwise processes data, including Personal Information, in several ways. E-Fab uses the data it collects for three basic purposes: (1) to process transactions for the sale and support of E-Fab products and/or services, (2) to operate E-Fab’s business, and to provide and support the products and services E-Fab offers (including improving and personalizing), and (3) to send certain communications, including promotional communications. When customers place an order, E-Fab uses the Personal Information provided, including any payment information necessary to provide the products or services requested.  If you create a user profile, E-Fab will store Personal Information as requested to manage the profile and communicate with the user.  If you are located outside of the United States, please be aware that any information you provide to E-Fab through the Sites may be transferred to the United States.  Please also be aware that by using the Sites and giving E-Fab your information, you consent to such transfer. You also understand that the U.S. may not provide the same level of protections as the laws of your country.

Personal Information may also, subject to the requirements of applicable law, be used, disclosed, and transferred to law enforcement personnel and other persons in situations where E-Fab believes that it is necessary to identify, contact, or bring legal proceedings against someone who may be misusing the Sites, interfering with the rights of E-Fab or other users, or when E-Fab reasonably believes that the law requires or permits such disclosure.


Why E-Fab Shares Personal Information

E-Fab shares Personal Information with consent or as necessary to complete any transaction or provide any product or service requested or authorized. E-Fab also may disclose and transfer Personal Information to channel partners, strategic partners, suppliers, and other third parties for the purposes described in this Privacy Statement and to assist with the operation of the Sites and/or the associated business transactions.  If E-Fab sells or divests all or part of its business, makes a transfer of assets, or otherwise becomes involved in a change of control transaction, or in the unlikely event of bankruptcy, E-Fab may transfer Personal Data covered by this Privacy Shield Policy to one or more third parties as part of the transaction including the due diligence process.

Additionally, E-Fab will access, transfer, disclose, and preserve Personal Information when E-Fab has a good faith belief that doing so is necessary to:

  1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  2. protect our customers, for example, to prevent unsolicited emails or attempts to defraud users of E-Fab products, or to help prevent the loss of life or serious injury of anyone;
  3. operate and maintain the security of E-Fab’s products and services, including to prevent or stop an attack on E-Fab’s computer systems or networks; or
  4. protect the rights or property of E-Fab, including enforcing the terms governing the use of the products or services; however, if E-Fab receives information indicating that someone is using E-Fab products or services to traffic in stolen intellectual or physical property, E-Fab may refer the matter to law enforcement.


Data Security

Pursuant to applicable regulations, E-Fab maintains reasonable technical and administrative procedures to protect data, including Personal Information, against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, but E-Fab cannot ensure or warrant the security of any data against any possible loss or unauthorized access.


Access and Correction of Personal Information

If you wish to access or update the Personal Information submitted through the Sites or to make any inquiries (including requests of cancellation or deletion) about the collection or processing of such information, please contact us as described below in the section labeled “Contact.”  E-Fab provides individuals with access to their Personal Information where required by applicable data protection and privacy laws.  Individuals will be required to sufficiently verify their identity. Declining to provide Personal Information may limit E-Fab’s ability to respond to your inquiry.


Links to Other Internet Sites

The statements set forth in this Privacy Statement are for the Sites and other activities.  Other sites hosted by third parties may have different practices. If you link to or otherwise visit any other sites managed by third parties, you must review the privacy policies posted at those sites.  E-Fab has no control over those sites and is not responsible or liable for the policies and practices followed by third parties.


Retention of Data

E-Fab will keep your data, which may include Personal Information, for as long as necessary for the purposes for which it was collected, to provide you with products or services, to conduct legitimate business interests, and where otherwise required or permitted by law.


Revisions To This Privacy Statement

E-Fab reserves the right to change this Privacy Statement from time to time at E-Fab’s discretion.  Please check this Privacy Statement frequently and particularly before you submit Personal Information via the Sites.



If you have any questions about this Privacy Statement, please contact us at:

E-Fab, Inc.

1075 Richard Avenue

Santa Clara, CA 95050

Contact us to discuss how we can deliver engineering and manufacturing solutions.